Before you send us your enquiry, please be aware that:

• Information that you send us, including your personal information and information relating to your inquiry will be used within the hospital, for the purpose of providing relevant information for your medical care.
• Private information will be used by both hospital and contracted members of staff, for the purpose of supporting and aiding both your health and recovery.
• We may respond to your inquiry through means other than email. Instances where personal information is inputted incorrectly may prevent us from being able to adequately respond.
• For further information about policy concerning the handling of your personal information, refer to our privacy policy.
• For those under 16 years of age, please obtain the consent of a parent or guardian before sending an inquiry.
• There may be delays in response to your enquiry due to staff constraints. Enquiries sent on Saturdays, Sundays and other holidays will be responded to on a business day. If you require care soon, come in person to our outpatient section during opening hours, or if your care is urgent, please present to Emergency and Critical Care Center or call 119 for an ambulance.
• Incorrect input of information may result in non-response to your inquiry.

I have read and understand the above.